Motorola
UbiSurf™ SM56 Software Modems
Quick Start User's Guide
3 Verifying
Correct Installation
7 Improving
DirectX Speakerphone Performance and Quality
Motorola's
UbiSurf SM56 modems are available for use on USB, PCI, AC-Link (including AMR, CNR
and MDC), and HDAudio (including AMOM and MDC) platforms for PC's. The SM56
modem is a feature-rich, 56K modem at an attractive price.
The
SM56 modem provides support for all fax and data fallback modes so that you
can:
·
Use your computer to have Internet access at up to 56 Kbps.
·
Use your computer to send and receive faxes at up to 14.4 Kbps.
·
Use your computer to connect with other analogue modems at
up to 33.6 Kbps.
The
SM56 modems supports the following Operating Systems based on the hardware form
factor
|
Product Type |
Operating Systems |
|
PCI |
Windows Vista, Windows XP x64, Windows XP, Windows 2000, Windows Millennium, Windows 98SE |
|
CNR and MDC (AC-Link) |
Windows Vista, Windows XP x64, Windows XP, Windows 2000, Windows Millennium, Windows 98SE |
|
High Definition Audio (HDA) |
Windows Vista, Windows XP x64, Windows XP, Windows 2000 |
|
USB |
Windows Vista, Windows XP x64, Windows XP, Windows 2000 |
Note: The modem cannot be used
in pure DOS.
Note: Different operating
systems require different installation modem packages. The modem package for
one OS might not work on the other OS. Make sure you have the correct modem
installation package before installing.
Computer
OEMs that bundle the SM56 modem can benefit from sizable cost reductions,
hardware reduction, and lower power consumption. End users benefit from quick,
easy and affordable software upgrades, which help them keep current with the
latest communications technology.
Important: The SM56 modems are released in two category types:
Data/Fax and Data/Fax/Voice (or Speakerphone), and each support a different
basic feature-set, as follows:
|
Product Names |
Features |
|
Motorola SM56 Data/Fax Modem |
• All data and fax modes • No telephone answering machine (TAM) • No speakerphone |
|
Motorola SM56 Speakerphone Modem |
• All data and fax modes • Telephone answering machine (TAM) • Full-duplex speakerphone |
You
can check which modem you have by selecting Start->Settings->Control Panel,
and then double click on the Phone and Modem Options (for Windows Vista,
XP) or Modems (for Windows 2000, ME, 98SE) icon.
Note: This is only needed for
the case in which the user purchased SM56 modem separate from the computer (ie:
buyins a PCI modem from retail). To
ensure problem-free installation verify first that an unused COM port is
available.
For Internal Modem Hardware (PCI, MDC, CNR, etc.)
1.
Power down the computer and unplug its power supply.
2.
Open the computer case showing its motherboard.
3.
Locate the connector (PCI, CNR, MDC, etc.) on the
motherboard, and carefully insert the SM56 modem board.
4.
Close the computer case and plug its power supply.
5.
Connect the wall jack on the modem board to an analog phone
jack using an RJ-11 phone cable. If your modem board also has a telephone
handset jack, make sure to not plug the telephone line into that jack. The
jacks will be labeled with a little icon and/or text indicating which is which.
6.
Power ON the computer.
7.
When Windows starts, Plug and Play (PnP) detects the new
hardware and the pop-up window “Add Hardware Wizard” will appeared. Please click
“Cancel”. DO NOT USE “ADD HARDWARE WIZARD” TO INSTALL MODEM DRIVER, BECAUSE YOU
WON’T BE ABLE TO USE ALL FEATURES OF THE MODEM.
8.
SM56 modem has a silent installer in the main branch of the
Motorola disk/CD-ROM named SSETUP.EXE. If you double-click on this file, then
this application will auto-detect the OS and transparently run the necessary
installation routines.
For External Modem Hardware (USB)
1.
Power ON the computer.
2.
Plug-in the USB SM56 modem dongle into the computer’s USB
port.
3.
Connect the wall jack on the modem board to an analog phone
jack using an RJ-11 phone cable.
4.
When Windows starts, Plug and Play (PnP) detects the new
hardware and the pop-up window “Add Hardware Wizard” will appeared. Please
click “Cancel”. DO NOT USE “ADD HARDWARE WIZARD” TO INSTALL MODEM DRIVER,
BECAUSE YOU WON’T BE ABLE TO USE ALL FEATURES OF THE MODEM.
5.
SM56 modem has a silent installer in the main branch of the
Motorola disk/CD-ROM named SSETUP.EXE. If you double-click on this file, then
this application will auto-detect the OS and transparently run the necessary
installation routines.
Important: When using the SM56 modem, or any modem for that matter,
you should always connect the modem line input to a direct analog telephone
line. This will maximize modem performance by avoiding any problems introduced
by internal PBX systems, etc.
Verifying Modem Software Operation on Windows XP/Vista
1. Open
the Windows Control Panel and double click the Phone and Modems Options
icon.
2. Select
the Modems tab, and single click the COM port that the Motorola SM56 modem uses
3. Click
on the Properties button.
4. Select
the Diagnostics tab.
5. Click
the Query Modem button
Within
a few seconds a window will appear with the modem responses to various ATI
commands issued to it. If this happens, the modem software is properly
installed and functioning correctly.
Verifying Modem Software Operation on Windows 2000/Millennium/98SE
1. Open
the Windows Control Panel and double click the Modems icon.
2. Select
the Diagnostics tab, and single click the COM port that the Motorola SM56 modem
uses.
3. Click
on the More Info button.
Within
a few seconds a window will appear with the modem responses to various ATI
commands issued to it. If this happens, the modem software is properly
installed and functioning correctly.
Verifying Proper Hardware Operation
To
verify correct SM56 modem hardware operation, you can use the following local
analog loopback (LAL) test procedure, as follows:
1. Important: Ensure that the telephone cable is securely
connected at both ends.
2. Open
HyperTerminal (or any terminal application).
3. Optionally,
select a connection name and icon.
4. In
the Connect Using window, select the Motorola SM56 ...... modem. Click OK.
5. Enter
a number in the Phone Number box...any number since we will not be
dialing it. Click OK.
6. On
the next screen select Cancel.
7. Enter
AT and hit <Enter>.
8. The
response OK should appear.
9. Enter
ATS46=23 and hit <Enter>.
10. Enter
AT&T1 and hit <Enter>. Wait a few seconds.
11. Type
some letters at the keyboard. If the hardware is functioning correctly, the
letters you type appear on the screen.
12. To
exit this test mode, type +++ in quick succession (note no carriage return) to
escape to command mode. After getting the OK response type ATH
<Enter> to hang up.
In order to ensure correct work of the modem on a local phone line you should set up correct dialing location.
1. Open Phone and Modem Options
in Control Panel.
2. If you have not opened Phone
and Modem Options before, a dialing box will be displayed, prompting you to
type your area code and access codes.
3. Use the General tab in the
New Location dialog box to set up the basic properties of your dialing location,
such as the name and the area code associated with this location. Select the
country or region in which this location exists.
4. Specify the type of dialing
to use. If you have only pulse-style dialing, select Pulse. Otherwise, select
Tone.
If
there is a problem when using the SM56 modem, and your communications
application does not explain the problem, check the following list of symptoms
and tips.
·
My Communications Software Cannot Use the Modem
at COM 5
Some communications applications, such as older versions of AOL, do not
communicate with a COM port higher than COM4. Sometimes on Windows 98SE
platforms the SM56 install program will not be able to map the modem to a COM
port number below COM5.
·
There is no dial tone
1. Ensure
that the telephone cable is securely connected at both ends.
2. Ensure
the telephone cable is plugged into the correct jack on the modem -- some modems
provide a second jack for handset support.
3. Unplug
the telephone line cable from the computer, and connect it directly to a
telephone from the wall outlet. Check for a dial tone. If there is none, the
problem is in the telephone line or system. Call the service provider.
·
Get An Error Message "Telephone signal not
detected, please check connection "
1. Ensure
that the telephone cable is securely connected at both ends.
2. Ensure
the telephone cable is plugged into the correct jack on the modem -- some
modems provide a second jack for handset support.
3. Unplug
the telephone line cable from the computer, and connect it directly to a
telephone from the wall outlet. Check for a dial tone. If there is none, the
problem is in the telephone line or system. Call the service provider.
·
Get An Error Message “Loop current too high,
please close the application and check the telephone line connection”
When you try to dial a connection an error message box pops up,
indicating that you are not connected to a proper analog phone line. This is
the SM56 digital line guard feature, which protects against hardware damage if
the modem is plugged into a high current phone outlet -- such as a digital
phone jack. The modem automatically detects the over-current and goes back
on-hook before hardware damage occurs. Check the phone outlet and make sure
that it is a real analog phone line. Try another analog phone jack.
·
I Cannot Hear Call Progress
1. Ensure
that your speakers are connected to the speaker output jack on your sound
system.
2. Call
progress reporting on the SM56 requires Microsoft DirectX 5.0 (for Win 98SE,
WinMe and Win2K) or later be installed on your PC, and that your sound
system/drivers support Microsoft DirectX playback.
·
The modem cannot complete a connection to
another modem
1. Ensure
that your modem is dialing the correct number. Ensure that you've specified the
correct area code, if one is required.
2. Determine
whether the remote modem is correctly configured to communicate with
yours.
·
The modem does not answer incoming calls
1. Ensure
that the automatic answer parameter is set to one of the enabled options, using
the ATS0 command (ATS0=1 to answer after one ring, ATS0=2 to answer after two
rings, and so on).
2. Ensure
that no other devices, such as fax or answering machines, are answering calls
before the modem does.
.
·
The modem disconnects during a connection
1. Ensure
that the telephone cable is securely connected at both ends.
2. Another
phone extension in the house might have been picked up.
·
Data is not transmitted or received for
unusually long periods of time
1. Re-dial
the call. (The telephone line connection
may be poor).
2. Try
another ISP number, the server could be busy.
·
Streaming applications like RealPlayer stop
receiving data and report "Net Congestion"
This usually occurs when the ISP, Internet, or streaming host side
server is busy and there are many users competing for bandwidth. It is not a
modem problem.
·
You cannot enter tone selections successfully
when calling tone-driven applications
When dialing a remote system that requires you to enter selections using
the telephone keys, such as a voice-mail depot or bank-account information
provider, you can lengthen the duration of the tones your modem sends, so that
the remote system can detect them better.
To adjust the DTMF tone length, use the command AT+VTDn (where n
specifies the tone duration).
·
The modem does not respond to AT commands
1. Ensure
that your communications software is configured to use the same COM port as the
modem's COM port.
2. Reset
modem parameters to default options by entering AT&F; then re-enter custom
options.
·
The modem responds to commands, but they do not
appear on the screen
Usually this is because the local
echo is turn OFF. Turn it on by issuing ATE1 and hit <Enter>.
·
You've installed a new peripheral device; now
the modem does not work
1. In
the Windows desktop tray, select Start.
2. Select
Help. The Windows Help Topics window appears.
3. Select
the Contents tab.
4. Select
If You Have a Hardware Conflict.
5. A
series of troubleshooting actions appears.
Follow the appropriate sequence.
·
The modem connects; then meaningless characters
appear
This is usually caused by Error correction turned off. To correct:
In Win98/ME:
1. Open
the Control Panel. Double click the Modems icon.
2. Click
on the COM port that the Motorola SM56...Modem is installed on
3. Click
on Properties.
4. Select
Connection.
5. Click
on Advanced.
6. Check
the Use Error Control-Required to Connect box.
In Win2K/XP/Vista:
1. Open
the Control Panel. Double click the “Phone and Modem Options”
icon.
2. Click
on the Modems Tab
3. Click
on the Motorola SM56...Modem
4. Click
on Properties.
5. Click
on Advanced.
6. Click
on Change Default Preferences
7. Select
“Standard EC” from “Data Protocol” drop down menu.
·
The modem cannot connect; the Error Control
option is selected
The modem may be connecting at a
rate higher than appropriate for the line conditions.
1.
Use the AT%B command to limit the maximum connection rate.
2.
Lower the rate, using AT commands, until the problem is corrected. You
can add AT commands to do this; refer to the next section.
·
How Do I Add AT Commands Before the Modem Dials
My ISP?
1. Open
the Control Panel.
2. Double-click
the “Phone and Modem Options” icon.
3. Click
on once to select the Motorola SM56...Modem.
4. Click
on Properties.
5. Select
Connection.
6. Click
on Advanced.
7. In
the Extra Settings box, chain AT commands as needed. You do not need to
enter the AT prefix, but it will not hurt if you do.
Modem Un-Install Procedure on Windows 98SE and Millennium
1. Open the Windows Control Panel
2. Double click the Add/Remove Programs icon.
3. Select Motorola SM56 Modem Un-install and click Add/Remove.
4. Shut down the computer and
remove the modem board from the computer.
Modem Un-Install Procedure on Windows 2000, XP and Vista
1. Open
the Windows Control Panel
2. Double
click the System Icon.
3. Select
the hardware tab and Select the Device Manager button.
4. Double
Click the Modems item.
5. Right
Click on the Motorola SM56 Modem device and select uninstall from the
popup menu.
6. Shut
down the computer and remove the modem board from the computer.
Modem Upgrade Procedure
on Windows 98SE and Millennium
1. Obtain
the latest driver set from your direct modem supplier.
2. Run
the upgrade utility -- sm56set.exe, and follow the prompts
Modem Upgrade Procedure on Windows 2000, XP and Vista
1. Obtain
the latest driver set from your direct modem supplier.
2. Open
the Windows Control Panel
3. Double
click the System Icon.
4. Select
the Hardware tab and Select the Device Manager button.
5. Double
Click the Modems item.
6. Right
Click on the Motorola SM56 Modem device and select Properties from the
popup menu.
7. Select
the Driver tab and press Update Driver button.
8. Follow
the prompts and point to the location where you have stored the latest driver.
9. Select
Yes when asked to reboot the system.
Modem Rollback Procedure (Windows XP and Vista only)
1. Open
the Windows Control Panel
2. Double
click the System Icon.
3. Select
the Hardware tab and Select the Device Manager button.
4. Double
Click the Modems item.
5. Right
Click on the Motorola SM56 Modem device and select Properties from the
popup menu.
6. Select
the Driver tab and press Roll Back Driver button.
7. Select
Yes when asked to reboot the system.
Note: This section applies only
to the speakerphone modem which uses Windows Direct X and the PC sound system
instead of dedicated voice hardware (ie: voice CODEC on the modem board). If
your modem is Data/Fax only please ignore this section.
The
following sound system tuning can be done via the Windows Master Volume control
-- double click the speaker icon in the Windows system tray. Please be aware
that different sound systems
have different configuration options, so not all volume and recording windows
look the same or provide you with the same options. Or indeed some of the
window and control names can be different.
Master Volume
Control (Playback/Speaker)
All balances
should be muted except for the "Wave Balance" and the "Volume
Control Balance".
Recording
Control (Recording/Microphone)
The only balance
selected should be the "Mic Balance". All the other should not be selected
or muted depending on the selections given (somewhat sound system dependent).
To be sure, it is also recommended to keep the levels of the unselected
balances in the recording control window to minimum setting. Also in case the
Microphone gain is too low (rarely) then you can always boost it up by a
multiple of 10dB by going to "Options" and to "Advanced
Controls" and clicking on the "Advanced" icon. In the "Advanced Controls for Mic"
window check the boost box and close the window to boost the microphone level. Conversely, if the gain of the microphone is
too high and you talk too close to the microphone, then the voice will be
saturated and noisy. If this is the case deselect the "Mic Boost"
check box.
If you have a problem with the SM56 modem, ensure that the problem
and its solution are not shown in the Troubleshooting section. If you cannot
resolve it through this list first contact your direct SM56 modem or PC
supplier.
Modem related information should include as much detail as
possible to allow support teams to qualify and reproduce (if necessary) the
problems, including:
Information about your modem:
·
SM56 modem driver version number (find this by
recording the modem's response to the ATI3 command)
Information about your setup:
·
The telephone number you are calling from.
·
The telephone number you are calling to.
·
If performing a lab test, a detailed description
of the equipment used.
·
The remote modem information.
·
Direct external analog telephone line or through
a PBX -- use direct analog lines where possible.
Information about the problem:
·
The actions and steps that you performed.
·
A description of what you saw; be specific.
·
A description of what you expected to see.
·
If possible, a description of what you saw using
other modems under the same conditions.
© Motorola, Inc.
2006-2008
MOTOROLA and the
Stylized M Logo are registered in the U.S. Patent and Trademark Office. All
other product or service names are the property of their respective owners.
Windows® Vista,
Windows® XP and Windows® 2000 are registered trademarks of Microsoft
Corporation. All other product or service names are the property of their
respective owners.
Readme Latest Updated - Jan 12, 2008